Privacy Policy

Last updated: 18th November 2024

I, Ruth Morgan, am the sole data controller for Ruth Morgan Coaching and am committed to protecting and respecting your privacy. I am registered with the Information Commissioner’s Office (ICO). This Privacy Policy explains how I collect, use, store, and protect your personal data when you access my services or visit my website.

1. Who I am

Ruth Morgan Coaching is a registered coaching service based in the UK. I provide coaching services, training and presentations to individuals, organisations and businesses seeking personal or professional development.

For any queries about how I handle your personal data, you can contact me, Ruth Morgan, at:
Email: hello@ruthmorgancoaching.com
Phone: 07775 933154

2. What Personal Data I Collect

Most of the personal information I collect and process is provided to me directly by you or a representative that you have chosen on your behalf. 

Information you give me: 

  • You may give me information about you by filling in forms on the Site or by corresponding with me by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, request a quote, subscribe to my marketing database, subscribe to my service, search for a product or service, place an order on our Site, participate in discussion boards and forums, blogs, Members’ Portals, or other social media functions on my Site, enter a competition, promotion or survey, and when you report a problem with the Site. 

  • The information you give me may include your name, address, email address and phone number, financial and credit card information, personal description and photograph, company name and address / industry amongst other coaching details including session notes, progress, goals and outcomes.

3. How I Collect Your Data

I collect personal data in the following ways:

  • Directly from you: When you contact me for coaching services, book an appointment, or communicate with me via email, phone, or other means.

  • Through my website: If you sign up for newsletters, fill out contact forms, or register for my services.

  • Via payment processors: If you pay for my services through online payment systems (e.g., PayPal, Stripe), I may receive certain payment details from those services, though I do not store sensitive payment data directly.

4. Why I Collect Your Data

I collect and use your personal data for the following purposes:

  • Providing coaching services: To deliver personalised coaching, keep track of progress, and communicate with you.

  • Managing bookings and payments: To arrange appointments, process payments, and send invoices or receipts.

  • Communication: To send you updates, reminders, and other information relevant to our services.

  • Compliance: To comply with legal obligations, such as financial record-keeping or responding to requests from regulatory authorities.

  • Trends: to identify trends in popularity of our programmes, coaching and blogs

  • Special offers: I may use this data to offer you special offers via email if you have actively opted in to receive email notifications.

5. Legal Basis for Processing Your Data

I process your personal data based on the following legal grounds under the UK GDPR:

  • Consent: You have given me explicit consent to process your data, such as by agreeing to this privacy policy when signing up for services.

  • Contractual necessity: Processing is necessary to fulfil my contractual obligations with you, such as providing coaching sessions or managing payments.

  • Legal obligation: I may need to process your data to comply with legal requirements, such as tax or record-keeping obligations.

6. How I Protect Your Data

I take the security of your personal data seriously. I use appropriate technical, organisational and physical safeguards to protect the confidentiality and security of your personal information.  on password protected devices. These include:

  • Secure cloud storage

  • Encrypted payment systems 

  • Physical security measures for any paper-based records

Ruth Morgan Coaching does not have access or visibility of any financial account information that you provide via our booking system.

However, please be aware that no data transmission over the internet or method of electronic storage is 100% secure. I cannot guarantee the security of your information beyond what is reasonably practicable.

7. Sharing Your Data

Ruth Morgan Coaching does not and will not ever sell your data to any third party.

Ruth Morgan Coaching does not collect data on clients or potential clients from any third parties.

Ruth Morgan Coaching will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspended unlawful activity.

Ruth Morgan Coaching will not share your personal data with third parties unless necessary for the specific purposes described in this policy or as required by law. Ruth Morgan Coaching may share your data with:

  • Third-party service providers (e.g., payment processors, email marketing platforms) to help me deliver my services.

  • Professional advisors (e.g., accountants or legal advisors) who are bound by confidentiality agreements.

  • Regulatory bodies or law enforcement if required to comply with legal obligations.

I will ensure that any third parties I am required to share data with also comply with the UK GDPR and take appropriate security measures.

8. Your Rights Under the UK GDPR

Under the UK GDPR, you have the following rights with regard to your personal data:

  • Right to Access: You can request a copy of the personal data I hold about you.

  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You can request that I delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can request that I limit the use of your data under certain circumstances.

  • Right to Object: You can object to the processing of your data for direct marketing purposes or other specific processing activities.

  • Right to Data Portability: You can request that I provide your data in a structured, commonly used format to transfer it to another service provider.

  • Right to Withdraw Consent: If you have given me consent to process your data, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact me at the details provided above.

9. Data Retention

I will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. For example:

  • Coaching session notes will be retained for as long as required to support your coaching progress and for legal purposes.

  • Payment information will be kept in accordance with financial record-keeping requirements.

10. Booking Coaching Sessions or programmes

By signing a coaching agreement when you become a coaching client, you are agreeing to Ruth Morgan Coaching holding personal data about you.

By entering into this agreement, you agree to receive email notifications confirming information on your purchases, bookings, session reminders and cancellations.

When you sign up for coaching, training or presentations with Ruth Morgan Coaching you need to actively opt in to receive our newsletter and promotions. You may opt out at any time by unsubscribing to any of the emails you receive.

11. Ruth Morgan Coaching’s communications:

If you have actively opted in, you will receive news, updates, stories, special offers, event invitations and more in addition to occasional emails tailored to your interests / visit history. I do my utmost to ensure that these updates are relevant and am mindful not to spam your inbox.

Photography:

Photos and videos may be taken and used by Ruth Morgan Coaching in my promotional material and offline. Please inform me if you do not wish to be photographed or filmed.

12. Cookies and Website Tracking

My website may use cookies or similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our website.

You can choose to accept or decline cookies through your browser settings. For more information on my use of cookies, please refer to my Cookie Policy.

13. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or for other operational, legal, or regulatory reasons. When I make changes, I will update the "last updated" date at the top of this policy. I encourage you to review this Privacy Policy periodically.

14. Contact Me

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact me, Ruth Morgan, at:

Email: hello@ruthmorgancoaching.com
Phone: 07775 933154

If you are not satisfied with my response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority for data protection.

ICO helpline: 0303 123 1113
ICO website: https://www.ico.org.uk